If you provide ABA services, and you bill insurance companies for those services, you may have had families ask if you can reduce or waive their copayments, coinsurance, or deductibles. Maybe they’re struggling financially, or they’re just confused about how their insurance benefits work. While it’s natural to want to help, waiving these costs can lead to serious compliance trouble. Let’s break down what you need to know to stay compliant while still supporting the families you serve.
